Whispered Insights w/Esteban Kolsky
Whispered Insights Ep 8 - Commoditization of SFA and the Birth of Modern Day CX
Craig Rosenberg - Chief Platform Officer for Scale Venture Partners and former Gartner research analyst - joins us to discuss how the process of commoditizing #SFA solutions led to #automaton and a transition to #ecommerce solutions — giving birth to modern day #CX in the process.
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