In The Hotseat
ITHS Ep. 2: Lighting the CX Fire
Join this week’s hosts, Thomas Wieberneit and Jeff Risher, in Lighting the #CX Fire as we continue our #Experience the #Engagement series with guest Fernanda Amaral of Twilio. We will explore her perspective on initiating a good customer experience and probe what it takes technically and organizationally to be able to provide good CX, whether CX is the same worldwide or regionally different, the role technology companies play in CX, how companies can contribute to offering a good customer experience and more.
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