In The Hotseat
In the Hotseat Ep #3: The Battle for CX Ownership
Join this week’s hosts, Michael Fauscette and Kristy Tupper, in The Battle Over CX Ownership as we continue our Experience the Engagement series. This week, our guests include #ITHS’s very own Jody Spencer and Thomas Wieberneit along with guest Anthony Younes of RapDev. We will explore different perspectives on where CX ownership and accountability lie, where the customer account lives and how that differs between product and services companies. Join us for some great discourse on these perspectives and more! #ITHS#PPN
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