In The Hot Seat Ep 21 - How Does EX Impact CX?

Study after study show that satisfied employees result in increased customer loyalty, reduced employee churn and amplified brand advocacy. That trifecta leads directly to increased Net Revenue Retention. Employers have been making efforts to improve employee satisfaction. And yet Gallup reports that “quiet quitters” make up at least 50% of the US Workforce. Is the connection between the employee experience and customer satisfaction real, and if so, what can employers do to help ensure employee satisfaction and engagement? Join Pete Smith and Jason Lundy on Monday, July 31 at 1:00 as Silvana Buljan, Executive Director of Bond EMEA to find out.  #cx#ex