In The Hot Seat Ep #19 - Combining AI and Innovative Tech to Drive CX / EX

To say AI is everywhere is an understatement. Regardless if it is leveraged for internal or external applications, driving efficiency and enhanced experiences are two consistent desired outcomes.G2, the widely regarded software and services review marketplace, has been implementing several AI automation projects before it became a standard. They leveraged RPA, ChatGPT and chatbots for both ends of the marketplace (assist buyers, assist new vendor clients) as well as a few other projects to achieve these exact outcomes. Did they achieve their goals?Join hosts Michael Fauscette and Stephen LeMay as they put G2’s SVP of product R&D Marty Duffy and Sr Director of Product R&D operations Kevin Long in the hot seat to find out. We are diving into the successes and lessons learned on how they improved experiences for both the buyers and providers on the marketplace as well as automated mundane and repetitive functions for their internal employees.