In The Hot Seat #20 - Does geography have an impact on Customer Experience?

Join us for a special extended episode of In The Hot Seat to discuss:What is most important to the customer (i.e. speed of response, formal vs. informal response, human vs. bot, etc)How do customers want to interact with a company for support (text, social, email, phone, chat)What are the largest CX challenges in a specific region (both from a customer and company perspective)What impact has LLM and Generative AI tools had on CX?How do you see CX changing in the next few years?Michael Fauscette and Jody Spencer are joined by CX leaders from all around the globe to provide you with some great insights. Panelists include: Jesús Hoyos, Bill Price, Michelle Batt, Fabian Littau, Vaishali Dialani, Georges Essama, and Tom Pringle. This is an episode you don’t want to miss. Hope you can join us.  #ITHS