Marta Federici, Global Head CX & Data Insights at Henkel, a 145 year old German consumer goods company with annual revenues of $20B+, joins us to share her thoughts on the year ahead in CX and AI from a global perspective. And, of course, another fun-filled episode of everyone's favorite segment - Stump the Godfather! Not (EVER) to be confused with Tickle the Godfather....
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