A Few Good Minutes
AFGM: Guest Fortune Alexander
According to a soon-to-be released study from Pega, the digitally native tendencies of millennials and Gen Z will drive a radical reshaping of what constitutes good customer service. And Fortuné Alexander, Senior Director of Product Marketing for Customer Service and Sales Automation at Pega, joins for a few good minutes to get a sneak peek at some of the findings from the report.
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